| Job Title: |
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Customer Service Officer |
| Category: |
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Client Services |
| Total Positions: |
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34 |
| Job Location: |
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Karachi |
| Gender: |
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Male |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh |
| Salary Range: |
|
PKR 40,000 to 50,000 per Month |
| Apply By: |
|
Nov 13, 2025 |
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| Job Description: |
Qualification & Experience:
About the Role:
We are looking for a Phone Banking Officer to handle inbound and outbound customer calls in a professional manner. The role involves assisting customers with their banking queries, resolving issues efficiently, and ensuring a high level of customer satisfaction — without any sales targets.
Key Responsibilities:
Handle customer inquiries and complaints promptly and professionally. Ensure all calls are logged, tracked, and followed up for timely resolution. Meet daily, weekly, and monthly performance indicators as defined by the process. Maintain a courteous and customer-focused approach during all interactions. Provide accurate information regarding banking products and services. |
| Company Information |
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Company Name: Fulcrum Pvt Ltd
Company Description:
Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.
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