We are looking for a Team Lead Operations with Excellent managerial skills along with sales experience on Final Expense  Auto campaigns.

Having relevant experience in the BPO Sales industry.

The role offered by the company entails:

•  Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
•  Provide training to the new staff for all clients or as required.
•  Assess the team’s overall and individual performance and coach the team members to improve the efficiency of the operations.
•  Address disciplinary problems of team members according to the company’s policies.
•  Strategize and execute action plans to handle any exceptional incident and/or situation.
•  Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skills and requirements of the operations.
•  Schedule staff according to the required volume trends and expected volumes as shared by the management.
•  Handle leave requests, managing absenteeism with respect to the required bodies on a chair
•  Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives
•  Handle sporadic projects with optimum efficiency
•  Plan, create a budget, and execute all short-term projects, as well as ramp-ups for ongoing permanent clients or projects.
•  Correspond with the clients and facilitate them as and when required.
•  Compile reports to provide performance visibility to the management.
•  Correspond with internal domains to ensure smooth operations.
•  Able to work in night shift.