Customer Service Representative - Technical  
Your Engineering Solutions (YES)   More jobs from this company

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Job Title:   Customer Service Representative - Technical
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   Electronics Engineering
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Oct 13, 2017
Job Description:

Cielo WiGle a US based Smart Home company, having its development office in Pakistan through its subsidiary YES is looking to expand its team. 

We are looking for highly talented professional who has energy and passion to to be a part of World Class team. We offer excellent salary package and career growth potential.

As a Technical Customer Service Rep, you will be responsible for:

  •  Resolve customer complaints via Calls, Emails, Web chat etc.
  •  Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper closure of all issues.
  • Document knowledge in the form of knowledge base tech notes and articles
  • Logging and keeping records of customer/employee queries

Skills Required:

  •  Result driven
  •  Fast learner. Seek the key success factor of doing new things in very short time
  •  Good observer. Have a clear thought about industry and product
  •  Excellent communication and decision-making skills.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively


- At least holds a bachelor Degree in the field of Electronics Engineering, from well reputed Institute.


- A minimum working experience of Two years in the Technical Support field.


05:30PM - 02:30 AM

Required Skills:
Customer Service Excellence standard,Call Tracking Metrics,Customer Interaction Management (CIM),Zendesk,Customer Care,English Fluency

Company Information
Company Name:  Your Engineering Solutions (YES)
Company Description:
Your Engineering Solutions (YES) Private Limited is a subsidiary of Cielo WiGle (a US based Smart Home company). Cielo focusses on providing smart controls, energy efficiency and savings to its users. The main products are Smart Air Conditioner Controller, Smart Socket and Smart Light Adapter. Cielo is the "Nest" of Split Air Conditioner Market and YES is proud to be associated with Cielo.

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